Pricing & Supply

All prices quoted on this website are in Sterling (GBP) and include VAT unless otherwise stated. Due to possible fluctuations in our supplier prices, we reserve the right to change our advertised price or the description given on this site for any item without notice.

The price you pay for your goods is the price advertised at the point when you place your order.

If a product is shown on the web site but is not available or is incorrectly priced or otherwise incorrectly described we shall not be obliged to sell you that product.

All orders for products are subject to availability and we reserve the right to refuse to supply to any individual or company for whatever reason.


Value Added Tax

For all orders VAT is added at 17.5%. However, for orders made from outside the UK, if you provide a Euro VAT number we will refund your VAT prior to shipping your goods.


Payment

Payment is due before your goods are shipped.

We accept secure on-line payments via Visa, MasterCard, Amex and Discover.

Delivery

Goods are normally despatched within 1 working days of order.

We use a next day courier parcel delivery service. Our courier will only deliver on week-days and they are unable to leave parcels without a signature. If they are not able to gain access to your premises to deliver, our courier will leave a card and, by default, attempt re-delivery on the next working day. If you telephone the number on the card you can arrange for the parcel to be re-delivered on a different day or to collect the parcel from their local depot.  The courier will normally only keep parcels for five working days before returning them to us.  If a parcel is returned to us by our courier because they were unable to get a signature you will be responsible for the cost of of that return and also for the additional cost of resending the goods to you.

We ask for a contact telephone number in case there is a problem with our courier company locating your premises for delivery.  If goods are returned to us because our courier cannot locate your premises and you have not given us a telephone number to enable us to contact you, then you will be responsible for the cost of of that return and also for the additional cost of resending the goods to you.


Shortages

It is the customer's responsibility to note any missing items on the delivery note and notify us of any shortages within 7 days of delivery by telephone on 01302 714257.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Warranties For all non-consumable items, we will supply you with goods that are free from defects in materials and workmanship for a minimum period of 6 months from the date of delivery to your premises. For the manufacturers warranty details of specific items please refer to the warranty documents supplied with the product.

Returns

1. Contact us to notify and agree the return.
2. We will provide you with a returns number. Mark the returns number clearly on all returned packaging
3. Return the goods by the most appropriate method.  It is the customers responsibility to ensure that the goods are adequately packaged and to pay for the cost of return, unless the goods are faulty or incorrectly supplied.
4. Returned products which are not faulty or incorrectly supplied will incur a 20% restocking charge.
5. Special orders cannot be returned
6. All goods returned must be in their original packaging.  Goods returned in a condition unacceptable for sale will be refused.

Security

We offer secure online ordering to ensure your financial safety and make online purchasing convenient and worry-free.  We never copy your card details, store them in any other location or write them down.

We realise that some customers do not feel comfortable ordering online. For this reason, we have a customer care team available on 01302 714257, for you to place an order over the telephone with a customer service representative.  All telephone orders are subject to these terms and conditions and will be treated as if there were placed on-line by yourself.


Privacy Policy

When you place an order, we need to know your name, company name, e-mail address, delivery address, contact telephone number. This will allow us to process and fulfil your orders and to notify you of your order status. As required by the UK Data Protection Act 1984, we follow strict security procedures in the storage and disclosure of information, which you have given us, to prevent unauthorised access. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you.

We ask for your telephone number in case there is either a problem with processing your payment or a problem with locating your premises for delivery.  If you choose not to give us you telephone number then we may not be able to process your order. We will not sell, trade or rent your personal information to any other 3rd party. We may, however, occasionally use the information  to inform our customer base of special offers, sales, special events and price alterations, unless you advise us that you prefer us not to do so via our website customer services pages, telephone or email.